Delivery and Returns
Delivery
Live Better Sleep Better is pleased to offer complimentary domestic US ground shipping on all orders.
For mattresses delivery we cannot offer expedited shipping. We estimate an average of 10 business days from order date to receive appointment outreach from our logistics provider.
For all other products, US customers may elect to upgrade their order to 1 or 2-day shipping for an additional fee. Please refer to our shipping options at checkout for details regarding your delivery. We are working hard to get your order to you as quickly as possible! All orders will be delivered Monday-Friday, as we do not offer weekend delivery.
Please note that 1 and 2-day shipments will not deliver on Saturdays, Sundays or holidays.
If an item you ordered is on backorder, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be canceled at any time prior to shipping for a full refund.
Returns:
If you are unsatisfied with any portion of your purchase, you may return your items within the time frame below. Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number. Returns are refunded in the original payment form, minus any shipping and handling that may have been charged.
If a discount was applied at purchase, that discount will be proportionally applied to the credit.
Gift cards and international purchases are not eligible for returns.
Mattresses
In order to properly adjust to your mattress, we require a 30 day grace period from delivery. If at the end of 30 days you are not satisfied with your purchase, we accept returns up to 100 days from your delivery date. We require your mattress has original labels, and the original box
All other products
You can return your item within 30 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering UPS return labels exclusively for all returns. We DO NOT accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause.
We DO NOT accept returns after 30 days.
To exchange your return for another item, please go through our return process for a refund. You may then purchase the item of your choice at your convenience.
We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times. Please refer to our Terms of Service for additional information